5 Steps to Succeeding in Phone Interviews

This post is about the five things you have to do before every phone interview. Now don’t get me wrong, there are more than five things that you should do. But this post is about the five things you absolutely have to do in order to succeed (in my opinion). So lets take a look!

  1. Research the Company

It is vitally important that you know a lot about the company. I have worked with recruiters who start the interview by saying “So, tell me what you know about ABC Company?” Now if you can’t answer that question reasonably well, how do you think the rest of the interview is going to go? If that happens and you can’t speak to what a company does intelligently you might as well hang up the phone and save you both some time. In addition to that it will save you the embarrassment of asking things like “so what does your company do?” You would be surprised how many times I have been asked that question and every single time I am absolutely shocked. So spend some time on the website, browsing products and recent news articles. Maybe go to YouTube, most companies have an account there and they have a lot of neat videos. Sometimes those videos even tour the facilities you might end up interviewing at in the future. At a bare minimum you should be prepared to answer that question. If they ask you what you know about the company and you don’t feel confident saying a few lines about their business then it is back to the drawing board.

  1. Chronicle your accomplishments

I trick I like to employ is I like to look at each of my last three jobs and write down one or two examples of things I did there that went above and beyond. What you will find is that when you do this you will easily be able to answer the questions where they ask for different examples and scenarios because these examples will be applicable. During most interviews they will ask you to walk them through your experience and it’s great to be able to give an example or two of how you made an impact.

  1. Prepare questions

At some point most recruiters will ask you if you have any questions.  This might be at the beginning or it might be at the end of the interview. Either way, you want to make sure that you have a few to ask. This should be easy because frankly, you should have questions. Accepting a job is a big decision, you would be crazy not to wonder about why the job is open or what you will be doing. But let’s say, for the arguments sake you didn’t have any questions. You still need to prepare questions to ask because it’s not all about you. Having questions prepared shows the person interviewing you that not only did you prepare but you are a thoughtful person who is calculated in their approach to big decisions. A few examples are; Why is the role open? What characteristics or traits have made people in this role successful in the past? What is the biggest challenge you foresee the person who comes into this role will have? Etc.

  1. Research Interviewer

If nothing else it is important to do this just so you don’t say something stupid. For example let’s say this person worked at a ABC Company. Knowing that will keep you from saying something like I wanted to interview at ABC Company but I heard that the people who work there aren’t very motivated (really you should avoid saying anything negative in your interview). Or perhaps they graduated from a university and you say you opted to attend the university you attended because the other local universities programs weren’t strong enough. In addition maybe they have something in common with you that you can bring up in the interview, perhaps you both have a similar background. The fact of the matter is the more information you have the better. So do a little bit of research here.

  1. Review your resume

This is kind of a small point but I do think its overlooked. You want to be able to speak to what you have done in your career. You also want to be prepared to walk them through your resume, in most interviews you will have to do something like that. You don’t want to have a whole bunch of ums and pauses as you do this. So take a few minutes and read through your resume aloud and reflect on these roles. You also should be prepared to discuss any gaps in employment and why you left certain roles. It helps to print out your resume and write notes. That way when they ask for that information you have it available to you.

So that’s it. There is my list of the five things you have to do. Did I leave any out? Perhaps you disagree with a point. I welcome any discussion. Thanks!

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