There is a huge gap between bad interviewers and good interviewers. As a recruiter, you know pretty much right away if a candidate is a bad interviewer. There is the awkward and unenthusiastic “hello” when they pick up the phone. There is the lack of preparedness that becomes more and more obvious as the conversation goes on. There is the constant noise in the background that indicates “I didn’t plan far enough in advance to get to a quiet spot” and a variety of other cues that are painfully obvious to anyone who has spent a significant amount of time interviewing people. However, there isn’t that big of a gap between good and great interviewers.
In fact, it could take a whole conversation or perhaps more time to be able to distinguish whether you are talking to a great interviewer or just a good one. There are many things that you can do that will put you on one side or the other. Some of them are small things but sometime they can make the difference. I am willing to bet that some of you reading this are good interviewers while others of you are great! (there might even me a correlation between those of you who frequent my blog and are great interviewers perhaps….jk) I am also willing to bet that none of you pick up the phone when you interviewing thinking “I hope that I am good, not great for this phone interview”. While there are many things you can do to become good, I am going to give you one solid thing you can immediately implement to become a great interviewer.
Before we go into that let’s talk about the process of putting together a phone interview. Initially I have a meeting with my hiring manager where I am told what it is they are looking for. I ask a set of questions that will help me determine in greater detail what I need to go out into the market and find. At some point in the conversation certain questions the hiring manager would like asked are discussed. Frequently those questions are something like this “Give me an example of a time you had to deal with competing deadlines? What was the decision you had to make? What did you decide to do? And “What was the outcome?” So your recruiter might ask you those series of questions and often it’s because the hiring manager is looking for something specific in your response.
So back to being good or great. When I as a question like that most candidates will start by saying, “well in my role that happens every day.” In my book, that is a fair start. In many roles they will ask you a question that turns out to be something that you need to deal with frequently. So here is where good and great gets defined when it comes to this questions. Good candidates will say something like “In those case you need to assess the situation, take a look at the manpower you can get to assist or make a judgement call based on priorities etc.” Depending on the recruiter, that is a good answer. But, a great answer is different in a very specific way. A great answer gives you a specific example. It tells of an actual time you, as the candidate, did that exact thing. In great detail it describes your thought process, the action you took, the outcome of that action and how this specific example has contributed to the professional you are today.
You see, saying that happens all the time may be true. And following it with a hypothetical situation may give your interviewer a glimpse into your decision making process in said situation. However, in the truest sense, it isn’t actually answering the question. Your interviewer asked for a specific example. You weren’t asked what you might do, they want to know what you have done. If you answer in hypotheticals, then you are missing the boat on what your interviewer was actually trying to accomplish and you are falling short of great. Give a specific example, tell the interviewer your specific actions, not what the team did, reach a coherent conclusion and do this without the story going on too long. That can be the difference between good and great.
Well there you have it, that is the difference between good interviewers and great interviewers. If you haven’t done so, go get your free copy of my new FREE Interview Prep Guide, it’s absolutely free, get yours now! I hope you find this helpful and actionable. Please feel free to share and as always, have a great day!